LocalRun Services Terms

These LocalRun Services Terms (formerly the LocalRun Jobs Terms) apply when you book a pro, ask for a quote, or use “Get help” to describe what you need (“Customer”), and when you offer your services or respond to requests (“Pro”), on LocalRun, a service operated by . When you check “I agree to the LocalRun Services terms,” you accept these terms along with our Terms of Service and Privacy Policy.

1. What LocalRun Services is

LocalRun Services lets people in town find local pros — individuals and businesses — and book them: yard work, tree work, cleaning, moving, handyman and licensed trades, auto, pets, errands, and more. Customers can book a pro’s listing and pay, request a quote from a pro, or use “Get help” to describe a job so pros respond with quotes. LocalRun provides the listings, in-app messaging, and payments. Pros are independent contractors or independent businesses, not LocalRun employees, and LocalRun does not perform the work.

2. Pay through LocalRun only — off-platform payment is prohibited

• All payment for work found or arranged on LocalRun must go through LocalRun. Paying or accepting payment outside LocalRun — cash, checks, Venmo, Cash App, Zelle, PayPal, or any other way — for a job found on LocalRun (or for repeat work with a customer or pro you met on LocalRun) is prohibited. Pros must not ask for it and Customers must not offer it.
• Customers pay up front by card. LocalRun (through Stripe, on ’s account) holds the payment and releases it to the Pro when the Customer confirms the job is done — or automatically after the review window shown in the app (currently 72 hours after the Pro marks the job done) if no problem is reported.
• Prices are shown before you pay. A booking or “Get help” request may include a LocalRun service fee for the Customer, shown before payment. LocalRun keeps a platform fee from the Pro’s side of each booking or job (currently 10% of the price, shown to the Pro before they accept). Pros are paid by Stripe transfer to their own Stripe account and handle their own taxes (1099).
• Payments made outside LocalRun are not covered by LocalRun’s payment hold, refunds, or dispute review.

3. Messages and contact details

• Customers and Pros talk through in-app messages tied to a request or booking. Until a booking is paid, LocalRun automatically hides phone numbers, email addresses, website links, social media handles, and similar contact details in listings, quotes, and messages (they show as “[contact info hidden until booked]”).
• After a booking is paid, the Pro sees the Customer’s address and phone number as needed to do the job. Talk about paying outside LocalRun stays hidden at every stage.
• LocalRun logs attempts to share contact details or move a deal off LocalRun. Repeated attempts flag the account for review and can lead to suspension.

4. Cancellations, problems, and refunds

• Bookings with a scheduled day and time: the Customer may cancel for a full refund until 24 hours before the booked time. Within 24 hours, cancellations go through “Report a problem” and LocalRun decides any refund.
• Pro cancels: if a Pro cancels a paid booking, the Customer gets a full refund and the cancellation is recorded on the Pro’s account.
• “Get help” requests: if a request is cancelled before work starts, the Customer gets a full refund.
• If something goes wrong, report a problem in the app before the review window ends. The Pro’s payout is held while LocalRun reviews it. LocalRun may release, partly refund, or fully refund the payment based on the details, messages, and photos.

5. Offering your services: listings, approval, fees, Featured

• Listing your services is free. Each listing shows a title, category, description, photos, service area, and a price: a set price, a starting (“from”) price, an hourly rate, or “request a quote”, with optional add-ons.
• LocalRun reviews every Pro before their listings go live (name or business name, verified phone, and Stripe identity and payout setup) and may remove listings or suspend Pros at any time.
• Licensed trades need a license and insurance that LocalRun has checked; some categories need insurance.
• “Featured” is optional: it shows your listings first and costs the price shown in the app (currently $9.99) per 30 days, charged to your card on file and renewed automatically until you stop it. Featured fees are not refundable for a period that has started.

6. Pro responsibilities

• Only offer and take work you’re qualified, licensed, and insured to do, and follow local codes and permits.
• Describe your services and prices honestly. Show up when you say. Cancelling paid bookings or no-shows can pause your account.
• Add honest “done” notes and photos.
• You choose which work to take and how to do it, and you provide your own tools and equipment.

7. Customer responsibilities

• Describe the job honestly, including anything hazardous, and make sure you have the right to have the work done at the location.
• Confirm finished work promptly, or report problems in the app.

8. Safety, conduct, and reviews

Be respectful and safe. Harassment, damage, fraud, or attempts to take payment or contact outside LocalRun can end your account. Reviews on listings come only from paid bookings and must be honest; Pros can rate Customers too.

9. Liability

The Customer and Pro are responsible for the job and how it is done. LocalRun is not a party to the work and, to the fullest extent allowed by law, is not liable for the quality of the work, damage, or injury arising from a job. LocalRun’s total liability for any job is limited to the fees LocalRun earned on that job. These terms are governed by the laws of the State of Tennessee.

10. Contact